Five-Star Lifetime Trade-Up Policy

trade up policy


Offering Peace of Mind and Flexibility Trade-up Policy
YOUR ORIGINAL PIANO PURCHASE TRULY IS AN INVESTMENT FOR A LIFETIME. Once you’ve discovered that owning a piano can bring lifelong enjoyment—becoming the centerpiece of your home—you also may find that your musical needs change. Whether your children or grandchildren develop from beginning students to advanced pianists, or you discover in yourself a hidden passion for the piano as an adult or retiree, your piano investment is protected by our Trade-up Policy.

This nonrestrictive provision allows our customers the freedom to trade in the acoustic pianos they purchase from us AT ANY TIME and receive a 100% store credit toward the current sale price of any other piano we have in stock that is of equal or greater value.

Our digital pianos carry a Two-Year 100% Trade-up Policy. This means that within two years from the date of purchase, a Falcetti Pianos customer can trade back the digital piano they purchase from us and receive 100% of their original purchase price toward any other piano in-stock of equal or greater value.

Acoustic pianos with player systems carry a 70% Lifetime Trade-up Policy. This policy allows our player piano customers the flexibility to trade in the player pianos they purchase from us AT ANY TIME and receive a 70% store credit toward the current sale price of any other piano we have in stock that is of equal or greater value.

This is a very personal matter. Some customers have owned two or three different pianos over the course of several years. They love our attractive and generous Five-Star Trade-up Policies that protect their piano investments for generations to come.

We want you to be happy with your piano for the rest of your life.

Yamaha ~ Bösendorfer ~ Estonia ~ Mason & Hamlin
Pre-Owned Steinways and Quality Used Pianos

Traditional Acoustic, Digital, Hybrid & Technology Enhanced. All from the world’s best brands!

Yamaha Pianos

Yamaha Pianos

Yamaha concert and home Grand pianos, Upright pianos, Silent pianos, Hybrid pianos, Transacoustic™ pianos, Digital Pianos, Clavinovas and the new Disklavier ENSPIRE™.

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Bösendorfer Pianos

Bösendorfer Pianos

It takes up to 6 years of handcrafted patience before Bösendorfer Pianos are ready to leave the Vienna factory perfectly refined and voiced, giving time to complement the sound Bösendorfer stands for.

View Bösendorfer Pianos
Estonia Pianos

Estonia Pianos

Estonia grand and concert pianos are the result of an ideal - to craft inspirational instruments by hand using only the best suited materials, parts and experienced craftsmen in Europe.

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mason hamlin pianos

Mason & Hamlin

Mason & Hamlin (established 1854) is known among pianists, musicians, teachers, composers, conductors and piano aficionados as an iconic American name.
Mason & Hamlin Pianos

Pre-Owned Pianos Program

Pre-Owned Pianos

Our used inventory is priced to sell quickly. Most of our used pianos are tagged at a “fraction of their new price". Choose from pre-owned grands, uprights and digitals.
Pre-Owned Pianos

Piano Rentals & Services

Piano Rentals

Falcetti Pianos offers attractive pricing on a wide-range of pianos, from $59.00 - $179.00 per month for Clavinova, Hybrid and Acoustic models. Rental fees can be applied toward purchase.

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Piano Moving

From delivering and setting up a
1400 lb Yamaha 9' concert grand piano, to delivering your piano to its new home, we can professionally handle all your piano moving needs.

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Piano Tuning

Having your piano tuned on a regular schedule by a good piano tuner will protect your investment, as well as provide you with a well-voiced and well-tuned instrument.

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Artist Services

Falcetti Pianos maintains concert ready rental pianos for performance and promotional events throughout New England. Select from professional uprights and grands.

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Five-Star Lifetime Trade-Up Policy

If you ever want to trade the piano you have purchased from us, we'll credit you 100% of the
price you paid towards any piano in our stock of equal or higher value.

Falcetti Pianos - Natick
579 Worcester St., RT9 W
Natick, MA 01760

Monday - Friday 11:00am to 6:00pm
Saturday 10:00am to 5:00pm
Sunday 12:00pm to 5:00pm

Falcetti Pianos - Springfield
1755 Boston Road, STE#3
Springfield, MA 01129

Tuesday - Friday 11:00am to 6:00pm
Saturday 10:00am to 5:00pm
Sunday & Monday by Appointment

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